Did you hear the one about the educator, the recording executive, and the cell phone executive
Okay, here it is: A record company executive, an educator, and a cell phone executive all go to a meeting in at the Venetian in Macau….
Clearly by now, you’ve figured out the joke: educators don’t have a travel budgets that let them go to Macau. So the educator wasn’t there! So instead, we rely on media and blog reports of the event.
Media Post, MacUser, a PC World staff blogger, and Slashdot picked up the quote from Warner Music Group CEO Edger Bronfman about their company’s mistakes in understanding content and consumers.
Take it from us music industry folks. We used to fool ourselves. We used to think our content was perfect just exactly as it was. We expected our business would remain blissfully unaffected even as the world of interactivity, constant connection and file sharing was exploding.
And of course we were wrong. How were we wrong? By standing still or moving at a glacial pace, we inadvertently went to war with consumers by denying them what they wanted and could otherwise find…and as a result of course, consumers won.
Today there’s a new consumer war being waged on the mobile front. And the perceived wisdom that consumers are “complacent” or that the “stickiness” of mobile services—established billing relationships, breadth of network coverage, brand loyalty—is enough to grow or even preserve your subscriber base without continually providing compelling consumer experiences, will prove to be wrong, dead wrong.
Bronfman’s corporate mea culpa was urging the mobile phone industry leaders not to imitate the failed business model of the recording industry. When I substitute “higher education” for “music industry” and “lifelong learners” for “consumer” or “customer”, and I see amazing parallels and similarities to what we do.
A group of my colleagues were involved in an email exchange over the weekend which included a citation that is similar to my earlier blog on EDUCAUSE Connect about the “producer” role of faculty. My colleague shared this from Lynch’s The online educator: A guide to creating the virtual classroom.
“To use a theater analogy, the traditional instructor serves as the lead actor- the one who must carry the show, even though there is allowance for other characters to interact. In contrast, the online instructor is more like the director- one who ensures that all the characters play their part and that the show moves smoothly from beginning to end, adding his or her expertise only when the actors seem to need assistance”
As educators, much of what we do is the creation of knowledge (content) and the delivery of knowledge (content). Whether the new role of the educator is director, producer, or some new iteration, there is significant strategy to learn from the missteps of the music business.
If you like, you can grab a .pdf version of Bronfman’s speech directly from Warner Music Group’s web site.
